Frequently Asked Questions
Everything you need to know about shopping for your canine companion.
How do I determine the right size for my dog?
We provide a detailed sizing guide on every product page. We recommend measuring your dog's neck and chest girth with a soft tape measure, allowing for a two-finger gap for comfort.
What is your return policy for dog gear?
We offer a 30-day return policy for all unused items in their original packaging. Please ensure the product is free of pet hair and dirt to be eligible for a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the domestic region. Express shipping options are available at checkout for faster delivery.
Are your harnesses and leashes chew-proof?
While our gear is made from high-density nylon and heavy-duty hardware designed for durability, no fabric is completely chew-proof. We recommend supervising your dog while they are wearing our accessories.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery timelines vary depending on the destination country and are calculated at checkout.
How should I clean my Dog Friendly Co. products?
Most of our collars, leashes, and harnesses can be hand-washed with mild soap and warm water. For best results, air dry in a shaded area to maintain the integrity of the materials.